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Frequently Asked Questions (FAQ)

1. What is Mezon?​

Mezon is a cross-platform communication app that lets you chat, make voice and video calls, and build communities (Clans)—completely free, with no paywalls.

2. How is Mezon different from Discord?​

Mezon offers features similar to Discord but is entirely free, with no limits on voice/video quality, and includes Mezon Token for in-app payments and transfers.

3. Are there limits on voice/video call duration or quality?​

No. All voice and video calls are free, with unlimited duration and resolution.

4. Do I need to pay to unlock advanced features in Mezon?​

No. All features—voice call, video call, screen sharing, large file uploads—are completely free. There is no “premium” plan or paywall like other platforms.

5. Is there a limit to the number of members in a Clan?​

No. You can build a Clan from a few friends to thousands of members. Mezon is designed to handle large communities smoothly.

6. Can I stream games or online classes in Mezon without restrictions?​

Yes. In Voice/Stream Channels, you can stream without limits on duration or resolution. This makes Mezon ideal for both entertainment and work/study purposes.

7. Is there a file size limit in Mezon?​

Yes:

  • Images: max 50MB
  • Videos and other file types: max 100MB

8. Are there ads in Mezon?​

No. Mezon focuses on user experience, so you won’t see any ads anywhere in the app.

9. Which devices can I use Mezon on?​

Mezon supports iOS, Android, Windows, and macOS. You can log in to the same account on multiple devices (up to 5 at the same time).

10. How do I register a Mezon account?​

You can sign up using your email and verify via OTP.

11. Can I log in on a computer using my phone?​

Yes. Mezon supports QR code login from the mobile app.

12. What is a Clan in Mezon?​

A Clan is a community where you can create chat, voice, and stream channels, and invite friends to join.

13. How do I join a new Clan?​

You can join via the Clan Page, the Discover button, or an invite link from friends. See more at Joining a Clan.

14. Can I create my own Clan?​

Yes. Click + → Create Clan, name it, upload an avatar, and create your first channel. See more at Create Your Own Clan.

15. How do I manage Clan notifications?​

Right-click the Clan → Notification Settings → choose All, Only @mention, or Nothing.

16. Can I send files and share my screen in Mezon?​

Yes. In Text Channels you can send files and images; in Voice Channels you can enable mic, camera, and screen sharing.

17. Can I use bots in Mezon?​

Yes. Mezon supports bots and apps. You can add bots to manage your Clan, play music, or provide other utilities. Explore bots on the Bots/Apps page or create your own using the Mezon SDK.

18. How can I personalize my account?​

You can change your avatar, display name, bio, language, dark/light mode, and notification settings in Profile → Settings. See more at Personalization.

19. What should I do if I can’t log in, hear, or see the mic?​

Check your internet connection, device microphone/camera permissions, and try logging in again. If the issue persists, contact hello@mezon.vn.

20. What is Mezon Dong?​

Mezon Dong is a digital currency used for internal transactions on the Mezon platform.

  • 1 Mezon Dong = 1 VND
    It allows users to exchange, reward, or use utilities on Mezon easily and consistently.

21. What can I do with Mezon Dong?​

You can redeem vouchers, make internal payments, purchase via Web Cô Bar, send Mezon Dong to friends, or give a Coffee.

22. How do I send Mezon Dong to others?​

Go to your Profile → Transfer Mezon Dong, enter the recipient’s name and amount, then click Send. Transactions are completed within seconds and are free.

23. Are there fees for Mezon Dong transactions in Mezon?​

No. All transfers of Mezon Dong between users in Mezon are zero-fee.